What is your return window?
You may return unopened, unused items within 30 days of delivery. Due to hygiene reasons, we cannot accept returns on opened makeup, SFX supplies, or cosmetics.

How do I start a return or exchange?
Returns and exchanges are handled through our Shopify-powered return portal. Simply visit our Return Center to begin.

Do you offer refunds?
We do not issue refunds, but we do offer store credit or exchanges.

Who pays for return shipping?
The customer is responsible for return shipping costs unless the item arrived damaged or incorrect.

💬 Customer Support

How can I contact you?
We handle all support through Shopify’s customer service system. You can reach us via:
📧 Email: support@thecosshop.com
💬 Live Chat: Available during business hours
📩 Message Us: Through our website

How fast do you respond?
We respond to all inquiries within 24 hours.

Do you offer cosplay advice?
Yes! Our pro cosplayers are available to help answer product questions and provide recommendations.